Privacy Policy

Privacy Policy

Last updated: September 3, 2025

1) Scope

This Privacy Policy explains how Slim Quick (“we,” “our,” “us”) collects, uses, shares, and protects personal information when you visit https://slimquick.com.au (the “Site”), create an account, purchase our products, or interact with us online or offline. This Policy applies worldwide and includes notices for Australia, the EEA/UK (GDPR/UK GDPR), and certain U.S. state laws.

2) Who we are & how to contact us

3) Information we collect

A. You provide to us

  • Account & identity: name, email, password, phone, billing/shipping address, organization (if applicable).

  • Orders & support: products purchased, order totals, transaction dates, support messages/attachments.

  • Compliance (where required): professional affiliation/licence, tax/VAT IDs, export‑control checks, proof of age/authorization for regulated items.

  • Surveys/marketing: preferences, feedback, contest entries.

B. Collected automatically

  • Device & usage: IP address, device identifiers, browser type, pages viewed, time on site, referring/exit pages.

  • Cookies & similar tech: analytics cookies, pixels, SDKs, web beacons. See Cookies below.

C. From third parties

  • Payment processors: limited payment metadata (we do not receive full card numbers).

  • Fraud, shipping & operations: anti‑fraud signals, chargeback data, shipping updates, carriers.

  • Analytics & ads partners: aggregated audience and campaign metrics.

4) How we use personal information (purposes & legal bases)

  • Provide services & fulfill contracts: process payments, deliver products, manage accounts, provide support. (Legal bases: contract; legitimate interests.)

  • Safety, compliance & eligibility: verify professional status (if required), comply with product‑safety, sanctions, export, and tax laws; prevent, detect, and investigate fraud/misuse. (Legal obligation; legitimate interests; public interest where applicable.)

  • Improve our Site & products: debugging, analytics, quality assurance. (Legitimate interests; consent where required.)

  • Marketing & communications: transactional/service emails; and, with your consent or as permitted, newsletters or promotions (opt‑out any time). (Consent; legitimate interests where allowed.)

  • Recordkeeping & legal: maintain business records, enforce terms, and defend claims. (Legal obligation; legitimate interests.)

5) Cookies & similar technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and measure campaigns.

  • Types: strictly necessary, functional, performance/analytics, and (if used) advertising/retargeting.

  • Controls: manage cookies in your browser and via our [Cookie Settings URL]. In regions where required, we request consent before setting non‑essential cookies.

6) How we share information

  • Service providers/processors: payments (e.g., [Stripe/PayPal/Shopify Payments – confirm]), hosting, email/SMS, analytics, fulfillment/shipping, support. These parties may use personal information only on our instructions.

  • Business partners (if applicable): distributors or institutional portals you choose to use.

  • Compliance & safety: regulators, law enforcement, auditors, or legal advisers as required by law or to protect rights, safety, or enforce terms.

  • Corporate transactions: in mergers, acquisitions, or asset transfers, subject to appropriate safeguards.

We do not sell personal information in the ordinary sense. Where “sell” or “share” has a specific legal meaning (e.g., under California law), see U.S. State Privacy Rights.

7) International data transfers

If you are in Australia, the EEA/UK, or other regions with transfer restrictions, your information may be processed in countries that may have different data‑protection laws. We implement appropriate safeguards (e.g., Standard Contractual Clauses) where required.

8) Retention

We retain personal information only as long as needed for the purposes above, including to meet legal, tax, and accounting obligations. Typical examples (adjust to your needs):

  • Order & invoice records: up to 7–10 years (varies by law).

  • Account data: until you request deletion or after 24 months of inactivity (archived if required by law).

  • Marketing preferences: until you opt out or after 24 months since last interaction.

  • Fraud/compliance logs: for the period needed to meet legal obligations and protect our services.

9) Security

We use administrative, technical, and physical safeguards to protect personal information (e.g., encryption in transit, access controls, logging). No method is 100% secure—use strong, unique passwords and keep them confidential.

10) Your privacy rights (by region)

A. Australia (Privacy Act 1988 (Cth) & APPs)

  • Access & correction: you may request access to the personal information we hold about you and request corrections if it is inaccurate, out‑of‑date, incomplete, irrelevant, or misleading.

  • Complaints: contact us at info@slimquick.com.au. We will respond within a reasonable period. If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

  • Overseas disclosures: where we disclose information overseas, we take reasonable steps to ensure recipients protect it in line with the APPs.

B. EEA/UK (GDPR/UK GDPR)
Subject to legal limits, you may have the rights to access, rectify, erase, restrict processing, object to processing, data portability, and withdraw consent (without affecting prior processing). You also have the right to lodge a complaint with a supervisory authority. Contact info@slimquick.com.au to exercise rights.

C. U.S. state privacy rights (e.g., CA/CPRA, CO, VA, CT, UT)
Depending on your state, you may have the right to know/access, delete, correct, opt out of sale or sharing for cross‑context behavioral advertising, limit use of sensitive information, and non‑discrimination.
Requests: info@slimquick.com.au or [Privacy Request Form URL].
Opt‑out (where applicable): [Do Not Sell or Share My Personal Information URL] and adjust cookie preferences via [Cookie Settings URL].

11) Children’s privacy

Our Site is not intended for children under 16 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to delete it.

12) Third‑party links & services

Our Site may link to third‑party sites or services (e.g., payment gateways, carriers). Their practices are governed by their own privacy policies.

13) Automated decision‑making

We do not use automated decision‑making that produces legal or similarly significant effects without human involvement. We may use automated tools for fraud prevention and site security.

14) How to contact us

Slim Quick — Privacy Team
Email: info@slimquick.com.au
Address: [Insert postal address / ABN]

15) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest version. If we make material changes, we will provide notice (e.g., by email or a prominent notice on the Site).

Optional “Notice at Collection” (California)

Categories collected: identifiers (name, email, address), commercial information (orders), internet activity (usage/cookies), geolocation (approximate via IP), professional/educational details (for eligibility if applicable).
Purposes: provide services and fulfillment, security/fraud prevention, compliance, analytics, and—if you opt in—marketing.
Retention: see Retention above.
Selling/Sharing: we do not sell in the ordinary sense; certain analytics/ads cookies may be “sharing” under CPRA. Opt out via [Do Not Sell or Share My Personal Information URL] and [Cookie Settings URL].

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